FAQs
Sizing & Measurements
Please see our complete sizing details HERE.
Shipping & Delivery
Please see our shipping & delivery details HERE. We design, make and ship your orders all from the beautiful Pacific Northwest.
Production Time
Our standard production time (not including transit time) is 5 to 7 business days. Once we ship your order, delivery is up to the USPS and the shipping method selected during check out. If you need your order by a certain date, please contact us before placing your order and we will let you know how soon we can ship it.
Custom Garment Requests
If you would like a garment color, size or style that is not listed in our shop section, please contact us with your request before placing your order. We are a made-to-order shop and would be happy to help with customizing your order for you. We have access to more colors, sizes and styles than is feasible to list in our shop, so don't hesitate to ask!
Custom Design Requests & Suggestions
We love custom design requests and suggestions, as our production schedule allows. Please contact us with your custom design requests.
LEGAL NOTE: We own the copyrights to all of our photography and designs that we create and/or have listed in our shop - past, present and future - as by US Copyright Law they are our intellectual property upon creation. Any fees charged for custom design work are for the labor to create the design only, not for the rights to the design itself, as per intellectual copyright law. Any use of our designs, photography or other intellectual properties without our consent is strictly prohibited and enforceable by law.
Additional Products & Services
We have 25+ years experience in the custom apparel industry, but that's not all! We also specialize in business, team and promotional products. From business cards, banners, mugs, team wear and more, we can meet the needs for your business, church group and sports team. Contact us with your product needs and we'll go from there. :)
Discount Codes
Please be sure to enter any coupon code you may have before you complete your order, we can not apply a discount to an order once it's been finalized!
To save on your purchase and always be in the loop with exclusive sales and discounts -- simply click this link and claim your INSTANT coupon code: http://eepurl.com/gc3k
Returns & Exchanges
We are a made-to-order shop and we do not accept cancellations, returns or exchanges. It is important to refer to our sizing guide before placing your order. But please contact us within two days of delivery if you have any problems with your order.
Brand Reps
We love working with Brand Reps! A Brand Rep is someone we partner with who can provide us with high quality photos of themselves in our gear and also promotes our Gaffen brand by sharing the photos on their own social media accounts. If you are interested in learning more about our Brand Rep Program, contact us and be sure to include your social media handles. We'd love to see if you would be a good fit for our Brand Rep Program!